pelangicasino Privacy Policy

This page describes what we collect when you use pelangicasino and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and operate our platform securely. Your data — email address, government ID, payment details — is encrypted and handled according to the practices outlined below.

We at pelangicasino do not sell or rent your personal information to third parties for marketing purposes. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) retain their own copies of transaction data per their privacy terms; we control only our copy. Our servers may sit outside your jurisdiction, so data transfers across borders may occur — all transfers use encryption and standard security protocols.

Read this policy to understand your rights regarding your data on our platform and how to contact us if you have privacy concerns.

What Data We Collect at pelangicasino

Account Registration

When you create an account on pelangicasino, we collect your email address, phone number, and a password of your choosing. We use your email to send account notifications, password-reset links, and support responses. Your phone number is optional but recommended for two-factor authentication (2FA) during withdrawals.

Know-Your-Customer (KYC) Verification

Before you withdraw funds from pelangicasino, we require identity verification. We collect your full name, date of birth, government-issued ID number, and a photo of your ID document. We also request proof of address (utility bill, bank statement, or government letter) dated within the past three months. This information is stored encrypted and accessed only by our compliance team during the verification process. Verification typically completes within standard business hours; public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may cause delays.

Payment Information

When you deposit or withdraw via an e-wallet or bank transfer, we record the transaction amount, payment method, date, and reference number. We do not store your e-wallet PIN, bank password, or credit-card numbers — those credentials remain in your e-wallet or bank app. Our payment gateway communicates directly with your payment provider to complete the transfer; we receive only the confirmation that funds arrived or left your account.

Gameplay Activity

We record your betting history on pelangicasino — which games you played, bet amounts, times of play, and outcomes. This data helps us detect fraud, calculate your account balance, and generate your account statement. Your gameplay history is private and visible only to you and our compliance team.

Device and Browser Information

We collect your IP address, browser type, operating system, and device identifier. This helps us protect your account against unauthorized access and suspicious activity. If your account is accessed from an unusual location or device, we may send you a security alert or require additional verification.

Cookies and Tracking

We use cookies to keep you logged into your pelangicasino session, remember your preferences (language, table limits), and analyze how users navigate our platform. Cookies are small text files stored on your device; you can disable them in your browser settings, but this may affect your experience on pelangicasino. We do not use cookies to track your browsing outside our platform.

How We Use and Share Your Data on pelangicasino

Account Security and Fraud Prevention

We use your personal data to verify your identity, prevent account takeover, and detect fraudulent transactions. If your account attempts an unusually large withdrawal from an unfamiliar location, our system may place a hold and request additional verification. This protects both you and pelangicasino against money-laundering and account compromise.

Payment Processing

We share your name, bank account or e-wallet identifier, and transaction details with your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) only to process deposits and withdrawals. Your payment provider's privacy policy governs how they handle that data — we cannot control their practices.

Compliance and Legal Obligations

We may disclose your data to government authorities, law enforcement, or regulators if required by law or court order. We also retain your betting records to comply with anti-money-laundering (AML) regulations. We do not volunteer this information; disclosure occurs only under legal compulsion.

Platform Improvement

We analyze aggregate, anonymized data to improve our platform — for example, studying which games are most popular or which payment methods are most commonly used. This aggregate analysis does not identify you personally. We do not sell or license this anonymized data to third parties.

Customer Support

When you contact our support team via email or in-app chat, we keep records of your inquiry and our response. This helps us resolve your issue and track patterns in common problems. Our support team may refer to your account history and transaction records to assist you.

We at pelangicasino do not sell your data to advertisers or data brokers. Your privacy is a core operational commitment, not a secondary consideration.

Your Rights Regarding Your Data on pelangicasino

Access and Correction

You can access your account dashboard on pelangicasino at any time to view your personal information, transaction history, and KYC status. If you notice an error in your name, address, or other details, contact our support team to request a correction. We will verify the change and update your records.

Data Deletion Requests

You may request deletion of your account and associated data. However, we must retain your transaction records for a minimum period to comply with anti-money-laundering and tax regulations — typically 5-7 years. Once that retention period expires, we delete your data. We cannot delete data sooner if doing so would violate legal obligations.

Data Portability

You can request a copy of your data in a portable format (e.g., CSV file). We will provide your account information, transaction history, and KYC documents within a reasonable timeframe.

Contact and Questions

If you have privacy concerns, questions about how we handle your data, or wish to exercise any of your rights, contact our support team via email or in-app messaging. We respond to privacy inquiries during standard business hours. Include "Privacy Request" in your subject line so your message reaches the correct team.

Data Security Practices at pelangicasino

We encrypt all data in transit (using SSL/TLS protocols) and at rest (using industry-standard encryption algorithms). Our servers are protected by firewalls, intrusion detection, and regular security audits. Access to your personal data is restricted to authorized staff on a need-to-know basis. We conduct background checks on all employees with data access and require strict confidentiality agreements.

This privacy policy reflects our current practices and may be updated as pelangicasino evolves or as legal requirements change. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of pelangicasino after a policy update constitutes your acceptance of the new terms.